Privacy Policy

When you use our contact form, we receive your name, email address and project details. Your phone number, company or website, service of interest and budget range are optional. We use this information only to reply to your enquiry and discuss working together, and your consent on the form is our basis for doing so.

Hosting: our hosting provider processes technical data, such as IP addresses and browser details, because this is necessary to deliver and secure the site.

Only if you accept: Google Analytics uses cookies to show us how the site is used, including page views and when an enquiry is sent. Sentry reports errors, which can include browser and device details and the page where a problem occurred. Neither loads unless you accept them. See our cookie policy.

We do not sell your personal information. We share it only with providers that help us run this website and respond to you: Vercel (hosting), Web3Forms (delivering contact form messages to our inbox), Google (analytics, if accepted) and Sentry (error monitoring, if accepted). If you message us on WhatsApp, your number and messages are also handled by WhatsApp (Meta). These providers process data under their own privacy terms and may do so outside your country, including in the United States.

We are based in India and work with clients in other countries, so information you send us may be processed in India. Where the law of your country requires safeguards for this, please contact us and we will explain how they apply.

Sending an enquiry does not sign you up for marketing. We will only send marketing emails if you have separately agreed to receive them, and every one will include a working unsubscribe link. We may still send messages about your enquiry or project.

We keep enquiries for up to 24 months after our last contact, unless you become a client or ask us to delete them sooner. For clients, we keep project information for as long as needed to deliver our work and meet legal, tax and accounting obligations.

When we work with a client’s accounts or customer data, that work is covered by the client’s signed agreement, and each party complies with the data protection obligations for its role. Clients should avoid sending us unnecessary sensitive personal data, should not share passwords through our forms, and should give us role-based access instead.

You can ask us to access, correct or delete your personal information, or withdraw a consent you have given. Our data deletion page explains how, and we aim to respond within 30 days. Depending on where you live, you may have further rights, including the right to complain to your data protection authority. You can change your cookie choice at any time through “Cookie settings” in the footer.

Our services are for businesses, and this website is not directed at anyone under 18. The contact form asks you to confirm that you are 18 or older. If you believe a child has sent us personal information, contact us and we will delete it.

We use reasonable measures to protect information, including encrypted HTTPS connections, but no online service is completely secure.

We may update this policy from time to time. When we do, we will post the new version here and revise the date at the top of this page.

For privacy questions or complaints, email support@aisegment.me.