Terms of Service

We provide IT and digital marketing services, as described on this website. Only the services and deliverables expressly described in your agreed Scope of Work are included in your engagement.

You pay fees according to the schedule in your agreement or approved quotation, which also states whether GST or other taxes are included or additional. Work may begin after we receive the agreed advance and the materials and access we need, unless agreed otherwise in writing.

If an undisputed invoice remains unpaid after its due date, we may give written notice and pause work or access-dependent services until it is paid. Any revised timeline will be agreed in writing.

Unless your Scope of Work expressly says otherwise, our fees exclude advertising spend, domains, hosting, paid themes and plugins, stock assets, software subscriptions, API usage, app store fees, payment gateway charges and other third-party expenses. You should normally pay these directly to the provider.

Work beyond the agreed scope, such as extra pages, features, campaigns, revisions or integrations, may need a separate fee and timeline. We will get your written approval before starting any chargeable additional work.

You agree to provide accurate information, assets, access and approvals within the agreed timelines, and confirm that you have the rights to the materials you supply. Delays in these or in payments may shift delivery dates.

You should keep ownership of your own accounts and give us role-based access to them where needed. You are responsible for reviewing deliverables, factual claims and legal compliance before anything is published or launched, unless your Scope of Work expressly assigns that responsibility to us.

We do not guarantee leads, sales, return on ad spend, account approval, search rankings or any particular business result. Platform policies, algorithms, auction prices and third-party decisions are outside our control.

Maintenance, monitoring, bug-fix windows, security updates, ad management after the stated term and other ongoing support are included only if specified in your Scope of Work or a separate support plan.

Subject to full payment of all amounts due, you will own the final, client-specific deliverables identified for transfer in your Scope of Work. This excludes third-party materials, open-source components, licensed assets, pre-existing tools, reusable know-how and our underlying methods or templates. Source files, editable files and code handover must be expressly listed in your Scope of Work.

Third-party software, fonts, stock assets, plugins and APIs remain under their own licences and terms, and we cannot transfer rights we do not own.

Each of us will use the other’s non-public business information only for the engagement and take reasonable steps to protect it, except where it is public without breach, already lawfully known, independently developed or legally required to be disclosed. Each of us will comply with the data protection obligations that apply to our role. Please avoid sending us unnecessary sensitive personal data.

We may name you or show non-confidential completed work in our portfolio only with your prior written consent.

Either of us may end an engagement with written notice, as set out in your agreement. If a party materially breaches the agreement and does not fix it within 15 days after written notice, the other may terminate it, subject to applicable law. You will pay for work performed up to the termination date and any pre-approved, non-cancellable third-party costs. See our refund policy. After all undisputed amounts are paid, we will provide the handover items listed in your Scope of Work.

To the extent the law allows, neither of us is liable to the other for indirect, special or consequential losses, including lost profits or lost opportunities. Any overall liability cap must be expressly agreed in your Scope of Work or a signed addendum. Nothing here excludes liability that cannot legally be excluded, or overrides rights you have under mandatory law.

Neither of us is responsible for delay caused by events reasonably beyond our control, such as major outages, natural disasters, government action or third-party platform disruption, provided we give notice where practicable and take reasonable steps to reduce the impact.

Please do not misuse this website, attempt to disrupt it or copy its content without permission. Our guides are general information, not legal, financial or other professional advice. Our Offlex app is covered by its own policy and store terms.

These terms are governed by the laws of India, subject to applicable mandatory law. We will first try in good faith to resolve any dispute through authorised representatives. If that does not work, either of us may pursue the remedies available under applicable law.

We may update these terms and will post the new version here. Changes do not alter a signed agreement, which can only be changed in writing with both parties’ approval. Questions? Email support@aisegment.me.