Refund Policy

Because every project is different, cancellation charges and the treatment of committed costs for fixed-price and milestone work are set out in your Scope of Work, and notice periods in your agreement. Please read them before you pay an advance, and ask us if anything is unclear.

If an engagement ends early, you pay for work performed up to the effective termination date and for any pre-approved, non-cancellable third-party costs. After all undisputed amounts are paid, we provide the handover items listed in your Scope of Work.

Advertising spend, domains, hosting, paid plugins, stock assets, software subscriptions, API usage, app store fees and payment gateway charges go to other companies. Where you pay these directly, those providers’ own refund terms apply.

We do not guarantee leads, sales, return on ad spend, account approval or search rankings, so not achieving a particular result does not by itself qualify for a refund. Our commitment is to the agreed Scope of Work.

If you think a deliverable does not match the agreed scope, tell us. We will first try in good faith to resolve it with you directly.

Email support@aisegment.me with your name, agreement number and reason, and we will review it against your project’s terms and reply by email. Nothing in this policy overrides mandatory rights you have under applicable law.